Vision
To be a trusted and reliable Registrar and Share Transfer Agent, providing exceptional service to investors and issuers while maintaining the highest standards of integrity and compliance.
Mission
To maintain high standard of integrity in the conduct of business by fulfilling obligations in a prompt,
ethical and professional manner.
To comply with all regulatory requirements in a time bound manner
To facilitate prompt service to investors by and through streamlining the process and harnessing technology
To facilitate easy approach, communication and interface with investors so as to resolve their queries /
grievances
Services Provided
Providing details of allotment and clarification on allotment.
Processing change in /up-dation of the KYC details of the investors for physical holdings like change of address/bank account details/ e-mail address /telephone/mobile/ nomination and PAN).
Processing and updating investor holding/title change requests viz name deletion, transmission, transposition, issue of duplicate shares, dematerialization and rematerialisation of securities.
Processing of other requests, viz., recording of declaration w.r.t. exemption / lower tax rates for TDS on dividend/interest, revalidation and reissue of dividend and interest instruments.
Execution and intimation of other corporate actions viz., ESOPs, Dividend payment, Stock split, Bonus issue and Merger/Demerger activities.
Communication of Rights issue entitlements.
Communication of Buyback, exit offer, takeover made by the company/ acquirer, and the procedure to be followed by investor in respect of these issues.
Mandatory execution of transfer of shares and dividends to IEPF and transfer of undelivered share certificates to Suspense account.
Process grievance received through mails and Letters and those through SCORES also.
Rights of Investor
Receive all the benefits/ material information declared by the Company.
Actively participate in the AGM / EGM of the company & E-voting events so as to be a part of the decision making of the Company’s business resolutions.
In case of any grievances, approach RTA, Depository, Company, Stock Exchange or SEBI for resolution within prescribed timelines.
Do's and Don'ts
Do's
Encash dividend/Interest regularly to avoid transfer of unclaimed amount/underlying securities to IEPF.
Follow up diligently and promptly if you have not receive allotment intimation/ certificate / dividend / interest etc.
Ensure that your PAN is registered with the RTA for all your folios.
Ensure nomination is registered for all your securities to smoothen the transmission.
Ensure that all KYC details viz full postal address with PIN, mobile number, e-mail address etc. are updated to facilitate the RTA for sending communication.
Ensure that correct and complete Bank details are recorded with RTA to facilitate prompt electronic credit of dividend / interest / redemption amounts and eliminate possibility of unclaimed amounts / underlying securities being transferred to IEPF.
Promptly inform the RTA in writing and complete required formalities in case of loss of securities.
Ensure that the documents provided for availing any investor service request are complete in all respects and keep copies of documents sent to the RTA.
Monitor all corporate announcements pertaining to investments made.
Don'ts
Do not keep your folios without PAN.
Do not keep your folios without nomination
Do not deal with unauthorized persons for any investor service requests such as change in / up-dation of address, e-mail address, mobile number and bank details.
Do not share security details, viz. folio number, certificate number, distinctive number(s), bank details, specimen signature, KYC documents, etc. with unknown person(s).
Timelines
Investor Service Requests and expected timelines
Complaints
No data available
| S.no. | Received from | Carried forward from previous month | Received during the month | Total Pending | Resolved | Pending at the end of the month | Average Resolution time (in days) | |
|---|---|---|---|---|---|---|---|---|
| Less than 3 months | More than 3 months | |||||||
| No data available | ||||||||
Monthly - wise data for the current financial year 2025-2026
| S.no. | Month | Carried forward From Previous Month | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1 | April 2025 | 3 | 0 | 3 | 0 |
| 2 | May 2025 | 0 | 0 | 0 | 0 |
| 3 | June 2025 | 0 | 0 | 0 | 0 |
| 4 | July 2025 | 0 | 0 | 0 | 0 |
| 5 | August 2025 | 0 | 0 | 0 | 0 |
| 6 | September 2025 | 0 | 0 | 0 | 0 |
| 7 | October 2025 | 0 | 0 | 0 | 0 |
| 8 | November 2025 | 0 | 0 | 0 | 0 |
| 9 | December 2025 | 0 | 1 | 1 | 0 |
| Total | 3 | 1 | 4 | 0 |
Trend of Annual (Financial Year) disposal of Complaints (for last 5 years on rolling basis)
| S.no. | Year | Carried forward from previous year | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1 | FY 2021-22 | 0 | 21 | 21 | 0 |
| 2 | FY 2022-23 | 0 | 7 | 7 | 0 |
| 3 | FY 2023-24 | 0 | 4 | 4 | 0 |
| 4 | FY 2024-25 | 0 | 8 | 5 | 3 |
| 5 | FY 2025-26 | 3 | 1 | 4 | 0 |
| Total | 3 | 41 | 41 | 3 |
Basic details of RTA
| Name of RTA | Registration No | Regd. Off. Address | Contact No | Email id |
|---|---|---|---|---|
| INDUS SHARESHREE PVT LTD | INR000003845 | 1st Floor, Gopal Complex, Civil Road Rohtak(Haryana) Head Ofice Address | 01262-247151 | ippl@indusinvest.com |
| INDUS SHARESHREE PVT LTD | INR00003845 | Corporate office: G-65 Bali Nagar New Delhi- 110015 Ph- 011-47671200 | 011-47671200 | ippl@indusinvest.com |
Name and Contact Detail of Key Managerial Personnel - RTA
| Sr. No | Name and Contact Detail of Key Managerial Personnel | Designation | Mob No | Email id |
|---|---|---|---|---|
| 1 | Kulbir Singh Surjewala | Director | 9811257222 | kulbirsingh@indusinvest.com |
| 2 | Supreet Surjewala | Director | 7894111111 | supreet@indusinvest.com |
| 3 | I K Rasgotra | Director | 9811479111 | ikrasgotra@indusinvest.com |
| 4 | R S Kushwaha | Compliance Officer | 9350109529 | rs.kushwaha@indusinvest.com |
Escalation Matrix for Investor Grievances for RTA
| Details of | Contact Person | Address | Contact No. | Email Id |
|---|---|---|---|---|
| Customer care | Ms. Rema Kamalnath | G-65, Bali Nagar, New Delhi-110015 | 011-47671209 | crm@indusinvert.com |
| Head of Customer care | Mr. Shankar Karamkar | G-65, Bali Nagar, New Delhi-110015 | 011-47671214 | shankar.k@indusinvest.com |
| Compliance Officer | Mr. R S Kushwaha | G-65, Bali Nagar, New Delhi-110015 | 011-47671217 | rs.kushwaha@indusinvest.com |
| CEO | Mr. Supreet Surjewala | G-65, Bali Nagar, New Delhi-110015 | 011-47671237 | supreet@indusinvest.com |